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Privacy Policy

Last updated: 26/10/2025

 

This Privacy Policy describes how The Label Loft (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website [your website URL].

We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

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We may collect and process the following types of personal information:

  • Personal details: name, billing address, delivery address, email address, and phone number

  • Order details: products purchased, order value, and payment method (we do not store full payment card details)

  • Account information: if you create an account, we may store your username and password securely

  • Communications: messages or emails you send to us, including enquiries and customer service requests

  • Website usage data: IP address, browser type, and information about how you use our website (via cookies and analytics tools)

 

2. How We Use Your Information

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We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your order or account

  • Provide customer support

  • Improve our products, services, and website experience

  • Send occasional updates, promotions, or marketing (only if you’ve opted in)

  • Comply with legal or tax obligations

 

3. Legal Basis for Processing

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We process your personal data under one or more of the following legal bases:

  • Contractual necessity: to process and fulfil your order

  • Legitimate interests: to improve our services and respond to customer enquiries

  • Consent: for marketing communications (you can withdraw consent at any time)

  • Legal obligation: to comply with accounting or tax requirements

 

4. Sharing Your Information

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We only share your data when necessary to operate our business, such as with:

  • Payment processors (e.g., PayPal, Stripe, etc.)

  • Delivery couriers (e.g., Royal Mail)

  • Website hosting and analytics providers (e.g., Shopify, Google Analytics, etc.)

We will never sell or rent your personal data to third parties.

 

5. Data Retention

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We keep your personal information only as long as necessary to fulfil the purposes we collected it for — typically up to 6 years for tax and accounting purposes.

 

6. Your Rights

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Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at [your email address].

 

7. Cookies

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Our website uses cookies to enhance your browsing experience and collect analytical data.
You can control or delete cookies through your browser settings at any time.

For more details, please see our Cookie Policy (if applicable).

 

8. Data Security

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We take data protection seriously and use secure servers, encryption, and limited access controls to ensure your information is kept safe and confidential.

 

9. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 Thelabelloft1@outlook.com
 

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